PRIVACY POLICY

Brandon Medford / [LEGAL ENTITY NAME, e.g., "Brandon Medford LLC"]

Effective Date: August 27, 2026

Bracketed fields (entity name, state, address, email) are placeholders — fill these in before publishing, and route the final draft past an attorney licensed where you do business. This is not legal advice.

[LEGAL ENTITY NAME, e.g., "Brandon Medford LLC"] d/b/a "Brandon Medford" ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit our website ([brandonmedford.com]), purchase or access our digital courses, coaching, mentorship programs, and webinars (collectively, the "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Policy applies to information we collect on our website, through our marketing funnels and landing pages, through email, text/SMS, and in any electronic communications sent through or in connection with the Services.
By accessing, browsing, or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

1. Information We Collect
We collect several types of information from and about users of our Services, including:

1.1 Information You Provide to Us
●       Contact information — name, email address, phone number, and mailing address.
●       Account and billing information — username, password, billing address, and payment details processed through our third-party payment processors.
●       Purchase information — the products, courses, coaching packages, or programs you buy, and your order history.
●       Communications — messages you send us through contact forms, email, SMS, live chat, or support tickets, including the content of those messages.
●       Application and intake information — information submitted through applications, surveys, quizzes, or onboarding forms used to qualify you for coaching, mentorship, or enrollment.
●       Testimonials and user content — feedback, reviews, or content you voluntarily submit for use in marketing.
1.2 Information We Collect Automatically
●       Device and usage data — IP address, browser type and version, operating system, device identifiers, referring/exit pages, and the dates/times of your visits.
●       Cookies and similar tracking technologies — we use cookies, web beacons, pixels, and similar technologies to recognize your browser, remember preferences, and understand how you use our Services.
●       Advertising and conversion tracking pixels — we use tracking pixels and conversion APIs, including but not limited to the Meta (Facebook/Instagram) Pixel and Conversions API, Google Ads and Google Analytics tags, and similar tools from advertising and marketing platforms, to measure ad performance and build custom or lookalike audiences.
●       Course and platform activity — login activity, video/lesson progress, quiz results, and engagement data within our course or membership platform.
1.3 Information from Third Parties
●       Payment processors (see Section 4) share limited transaction data with us, such as confirmation of payment, last four digits of a card, and billing name/email.
●       Marketing, CRM, and automation platforms we use to deliver emails, SMS, and manage customer relationships.
●       Publicly available sources and social media platforms, where you interact with our public content.

2. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, to:
●       Provide, operate, maintain, and improve our Services, including delivering purchased courses, coaching, mentorship, and webinar access.
●       Process transactions and send related information, including confirmations, invoices, and receipts.
●       Communicate with you about your account, purchases, and customer service requests.
●       Send marketing communications, promotional offers, and information about new programs, where permitted by law and subject to your opt-out rights.
●       Deliver targeted advertising and measure the effectiveness of our marketing campaigns, including through pixel-based retargeting and conversion tracking.
●       Personalize and improve your experience with our Services.
●       Detect, prevent, and address fraud, unauthorized access, and technical issues.
●       Comply with applicable legal obligations, resolve disputes, and enforce our agreements, including our Terms of Service.

3. Disclosure of Your InformationWe may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:
●       To our subsidiaries, affiliates, contractors, and service providers who perform services on our behalf (e.g., payment processing, hosting, email/SMS delivery, customer support, analytics, and advertising).
●       To advertising and analytics partners (e.g., Meta, Google) for the purposes described in Section 1.2, subject to those platforms' own privacy practices.
●       To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of all or a portion of Company's assets.
●       To fulfill the purpose for which you provide the information, or with your consent.
●       To comply with any court order, law, or legal process, including responding to any government or regulatory request.
●       To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
●       If we believe disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others.
We do not sell your personal information to third parties for their own direct marketing purposes.

4. Payment Processing
All payments for our Services are processed by third-party payment processors, including Stripe and Fanbasis (Commas). We do not directly store full payment card numbers on our own servers. When you make a purchase, your payment information is collected and processed directly by these processors in accordance with their own privacy policies and security standards (including PCI-DSS compliance). We receive limited transaction information from these processors, such as confirmation of payment, transaction amount, and billing contact details, which we use to fulfill your order and maintain business records.
●       Stripe Privacy Policy: https://stripe.com/privacy
●       Fanbasis/Commas: refer to the privacy policy provided at checkout or on their respective platform.

5. Cookies, Pixels, and Tracking Technologies
We and our third-party partners use cookies, pixels, web beacons, and similar tracking technologies to operate and personalize our Services, analyze site traffic, and deliver targeted advertising.
●       Essential cookies — required for core site and checkout functionality.
●       Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics).
●       Advertising/retargeting pixels — such as the Meta Pixel and Conversions API and Google Ads tags, used to show you relevant ads on other platforms and measure campaign performance.
You can control cookies through your browser settings, and you may opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org). Blocking certain cookies may affect the functionality of our Services.

6. SMS and Email Communications
If you provide your phone number and opt in to receive text messages, you consent to receive SMS communications from us regarding your account, purchases, and marketing offers, subject to applicable messaging frequency and message/data rate disclosures provided at opt-in. You may opt out of SMS at any time by replying STOP, and opt out of marketing emails by using the unsubscribe link included in each email. Opting out of marketing communications does not opt you out of transactional or account-related messages necessary to deliver the Services you purchased.

7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

9.1 California Residents (CCPA/CPRA)
If you are a California resident, you have the right to request access to, and deletion of, the personal information we hold about you, to know the categories of personal information collected and disclosed, and to opt out of the "sale" or "sharing" of personal information (including for cross-context behavioral advertising), where applicable. We do not knowingly sell personal information for monetary consideration. To exercise these rights, contact us using the information in Section 13.

9.2 Other Jurisdictions
Depending on where you live, you may have additional rights regarding your personal information under applicable law, including the right to access, correct, or delete your information, restrict or object to certain processing, and data portability. If you are located outside the United States and believe GDPR or a similar framework applies to your data, contact us and we will address your request in accordance with applicable law.

9.3 Opt-Out of Marketing
You may opt out of receiving marketing emails at any time by clicking "unsubscribe" in any marketing email, and opt out of SMS marketing by replying STOP. You may also contact us directly using the information in Section 13.

10. Children's Privacy
Our Services are not directed to, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links and Platforms
Our Services may contain links to third-party websites, platforms, or services (including social media platforms, payment processors, and course-hosting or community platforms). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policy of any third-party site or platform you visit or use.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" and will be effective as soon as it is posted. We encourage you to review this Policy periodically. Your continued use of the Services after any changes constitutes acceptance of the updated Policy.

13. Contact UsIf you have questions or comments about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact us at:
●       [LEGAL ENTITY NAME, e.g., "Brandon Medford LLC"] d/b/a Brandon Medford
●       Email: [support@brandonmedford.com]
●       Mailing Address: [BUSINESS MAILING ADDRESS]